Refund and Return Policy for Emostel Academy

Emostel Academy is an educational and training brand operated by Emostel Skills and Development Limited (RC 1632636). We strive to provide high-quality educational services and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. This policy outlines the conditions under which refunds may be granted for our online and on-site services.

1. Refund Eligibility

1.1 Online Courses and Tutorials

Refunds will only be issued if a request is made within 7 days of purchase, provided that the course or tutorial has not been accessed or started.

Where a course includes pre-recorded sessions, access to the first module constitutes course commencement and is non-refundable.

1.2 Live Classes and Webinars

Refunds for live classes and webinars will be issued if a request is made at least 48 hours before the scheduled start time.

No refunds will be granted after the live session has begun.

1.3 On-Site Services

Refunds for on-site services will be considered if cancellation is made at least 7 days prior to the scheduled service date.

A cancellation fee of up to 15% of the total service fee may apply.

1.4 Consulting Services

Consulting services are non-refundable once the consultation session has begun.

Requests to reschedule must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee.

2. Refund Process

2.1 Requesting a Refund

To request a refund, please contact us via email at sales@emostelacademy.org with your order number, the reason for the refund request, and any supporting documentation.

2.2 Refund Approval

Once your refund request is received, it will be evaluated and you will be notified of approval or rejection within 5 business days.

2.3 Refund Method

Approved refunds will be processed using the original payment method within 10 business days. The time for the refund to reflect in your account may vary depending on your payment service provider.

3. Non-Refundable Items

3.1 Digital Products

Digital products, including downloadable resources and e-books, are non-refundable once they have been accessed or downloaded.

3.2 Customized Programs

Customized training programs or consulting packages are non-refundable once the service has been initiated or the materials are in production.

3.3 Subscriptions

Subscription-based services are non-refundable after the billing period has commenced. Subscription cancellations take effect from the next billing cycle.

4. Changes to This Policy

Emostel Academy reserves the right to modify this Refund and Return Policy at any time. Changes become effective immediately upon posting on the website. Users are encouraged to review this policy periodically.

For questions or concerns regarding this policy, please contact:

Email: info@emostelacademy.org
Phone / SMS / WhatsApp: +234-814-189-7754, +234-907-747-1007